Sprint's had a rocky few years. Poor customer service through the phone service carries into the store and customers often give poor ratings on surveys for the specific rep they worked with in the store, instead of rating the customer care poorly and the in store representative high.
Sprint does not care about their loyal customers. He claimed that even customers of other providers, such as AT&T, Verizon and Comcast, could see price cuts as those companies respond to the business moves of the new company. If you're looking for a less expensive option, Sprint has prepaid phone plans.
In addition, Sprint's Cut Your Bill in Half” campaign has been very effective, adding 527,000 new customers over the last three months. I have been a victim of fraud by a Sprint representative who added a third line to my service and mislead me to believing that she was sending a replacement phone for my son who lost his phone.
I just called to cancel my service with Sprint. One thing to keep in mind as you try to reach Sprint help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 84% score for the overall help they received.
T-Mobile 's overall performance is ranked behind Sprint, but only by a hair (RootMetrics rates Sprint at 87.8 and T-Mobile at 86.8). Also, T-Mobile has the same data cap as Sprint with both slowing speeds when you reach 50 GB. With both carriers being pretty similar it really boils down to what additional features you want.
He argued that the new fees Sprints was imposing were a material change of contract (see Sprint Mails Customers A Get Out Of Sprint Free” Card ) and thus voided his agreement so he could now switch carriers and port his number without penalty. We do expect Sprint's penchant for eternal promotional plan pricing to go away, so plans that would normally be $120 per month for three users but are now $80 will probably become unavailable for new customers.
Coverage: Sprint definitely falls behind Verizon and AT&T when it comes to coverage, but it's comparable to T-Mobile. 6. Verizon landline (in which I have never had service with) decided to attempt to expunge over $1000 from my bank account. Wireless carrier sends Dear John letters to customers who it says call the customer support line too often.
OK, let's compete for new customers-Verizon, AT&T, etc. It took me another 3 hours and 5 customer service representatives on May 25, 2007, when I called in to dispute charges that were made on the account I wasn't even aware I opened in March, 2007. Not only is the service horrible the customer service is poor I've been paying my bill on time and receiving poor service from calls being dropped to slow internet.
Even for unlimited text and data, Sprint gives you more for your money than anyone else—especially if you want a family plan. Call Sprints CS and you'll get a different people every time giving you a different answer every time, it's amazing, I even had one tell me she would call me right back knowing that she wouldn't and when I call back I'll get someone different.
The Buzans asked for one year paid service for them and Almitra's mother, new phones and — at the suggestion cellphone of law enforcement officers they had spoken with — an identify-theft protection plan. If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Sprint spokeswoman Roni Singleton told the Associated Press.
The P.R. task is a little tougher but the bottom line is, it shows that customer databases can and should be used not just to reward top customers but to get rid of the least desirable ones. You need to clean up the rude customer service department and get people that really want to help people or sprint will not last.